Refund policy

At Telavora, we want you to understand your options before making a purchase. This policy applies to products purchased at https://telavora.com.

1. 30-Day Return Window

You may request a return within 30 calendar days after your order is delivered, including if you change your mind or select the wrong size.

For a standard change-of-mind return, items must:

  • Be unworn, unwashed, and unaltered.

  • Be free from stains, odors, and damage caused after delivery.

  • Include original tags and packaging where reasonably applicable.

  • Be accompanied by an order number or other proof of purchase.

These conditions do not limit your rights regarding defective, damaged, incorrect, or materially misdescribed products.

We currently have no product-specific exclusions from change-of-mind returns.

2. How to Request a Return

Email hello@telavora.com within the 30-day return window and include:

  • Your order number.

  • The item or items you wish to return.

  • The reason for your return.

  • Photographs, where reasonably available, if an item is damaged, defective, or incorrect.

We will respond within 2 business days with the next steps or a request for any information needed to review your return.

If your return is approved, we will provide the designated return address and shipping instructions. Please send the item within 14 calendar days after receiving authorization. If you need more time, contact us before that deadline.

Please contact us before sending a return. Our business contact address is not necessarily our return warehouse.

We will identify the destination country when providing return instructions. If a return must be sent internationally, that requirement will be disclosed before purchase.

We recommend using a tracked shipping service and keeping your shipping receipt until your return is resolved.

3. Return Shipping and Fees

Change-of-mind or sizing returns

You are responsible for return shipping costs when returning an item because of personal preference, a change of mind, or an incorrect size selection.

Return shipping costs are charged by your chosen carrier and depend on the package and destination.

Damaged, defective, incorrect, or materially misdescribed items

Telavora will cover reasonable return shipping costs when the return is due to a confirmed product defect, damage on arrival, an incorrect item, or a material difference from the product description.

We will provide a prepaid return label or arrange an agreed reimbursement before you ship the item. Please contact us first so we can arrange the appropriate method.

No restocking or return administration fees

We do not charge restocking or return administration fees.

4. Refund Amount and Original Shipping Charges

For an approved return, we will refund the amount you actually paid for the returned item, after any applicable discounts, together with applicable refundable taxes.

For standard change-of-mind or sizing returns:

  • Original outbound shipping charges are non-refundable, except where required by law.

  • If your order received free shipping, we will not deduct an outbound shipping charge from your refund.

  • We will not retroactively charge outbound shipping because a partial return reduces the order below the free-shipping threshold.

For returns caused by a damaged, defective, incorrect, or materially misdescribed item, we will also refund any original standard shipping charge attributable to that item. If the entire order is returned for one of these reasons, we will refund the full original standard shipping charge.

We will not apply undisclosed deductions to your refund.

5. Return Inspection and Refund Timing

We will inspect your return and notify you of the approval or rejection within 3 business days after receiving it.

If a return is rejected, we will explain the reason and contact you about the available next steps. We will not charge additional shipping or other fees without first explaining them and obtaining your agreement.

Approved refunds will be issued to the original payment method within 5–10 business days after approval.

Your bank or payment provider may require additional time to post the refund after we issue it. This additional posting time is outside our control.

If you have not received a refund confirmation within 10 business days after approval, contact hello@telavora.com with your order number.

Business days are Monday through Friday, excluding U.S. public holidays.

6. Exchanges

If you would like a different size or color, email hello@telavora.com.

Exchanges are subject to availability. We will confirm availability and disclose any price difference or shipping charges before you agree to the exchange.

If a direct exchange is unavailable, you may return the original item under this policy and place a new order.

7. Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives and contact us promptly if an item is damaged, defective, incorrect, or materially different from its description.

Provide your order number, a description of the problem, and photographs where reasonably available. Keep the item and packaging while we review the issue.

Depending on the circumstances and your applicable rights, we will arrange an appropriate resolution, such as a replacement or refund, at no additional cost for correcting our error.

The standard change-of-mind return conditions do not remove any rights you may have under applicable consumer protection laws.

8. Order Cancellations

To request cancellation, email hello@telavora.com as soon as possible with your order number.

We will make reasonable efforts to cancel an order before it is dispatched. Cancellation is not guaranteed once fulfillment is underway.

If we confirm cancellation before dispatch, we will refund the full amount paid for the canceled order, including shipping charges and applicable taxes, to the original payment method within 5–10 business days after cancellation approval.

If the order has already shipped, the return process described above will apply.

9. Orders Not Received

If tracking indicates delivery but you have not received your package, or your order appears lost or significantly delayed, contact hello@telavora.com.

We will investigate with the shipping provider and work with you toward an appropriate resolution. You do not need to return an item you never received.

10. Your Consumer Rights

This policy does not exclude or restrict rights or remedies that cannot be waived under applicable consumer protection laws.

11. Contact Us

Store Name: Telavora
Website: https://telavora.com
Email: hello@telavora.com
Phone: +1 (940) 798-0525

Business Contact Address:
1552 Bluff View Dr
Hutchins, TX 75141
United States

Please contact us for return authorization and the designated return address before sending any items.